Advenica’s customer support enhances your continuous and long-term security work. Adaptable to your specific requirements, the Maintenance and Support Agreement can include helpdesk availability, onsite installation assistance, onsite training for engineers and high assurance hardware spare devices for use if your equipment should need repairs.
Advenica provides professional assistance with emerging issues, covering everything related to system operational support and troubleshooting support. To make sure you can reach us quickly and easily, you will be provided with a dedicated telephone number and e-mail address. Relevant information related to reported issues is stored in our customer support system, where it is accessible to the members of the support team. That way you know that the support engineer you are in contact with always has up-to-date facts.
With Advenica’s technical support you have the best prerequisites for a smooth operation of our solutions in your environment. We offer both remote and on-site technical support. Follow-ups, maintenance, troubleshooting, repairs as well as product and technology upgrades are also available.
Despite the long-life expectancy of our network encryption products and security solutions, communication technologies are continuously changing. We offer the possibility to upgrade your security systems to meet new technical challenges. You can also sign up for a customised Maintenance and Support Agreement during and after the warranty period. If you need any support services that address security needs outside Advenica’s standard service level agreement, please specify and we will do our utmost to accomodate them.